The purpose of this procedure is to describe the process for communicating with
customers and determining and reviewing requirements related to products and
services provided by Your Company.
The procedure applies to the requests and orders received for products or
Responsibilities and Authorities
The Sales and marketing manager has the prime responsibility and approval
authority for this procedure.
In support of the Sales and marketing manager, the Customer service or Sales
representatives are responsible for taking orders from clients, determining
customer requirements, and reviewing the orders for acceptance.
Additional responsibilities for sales and marketing / customer service / project or
account managers / production control personnel are detailed in relevant
paragraphs of section 5.0 below.