ISO 9001:2015 Procedures Package

Complete set of customizable ISO 9001:2015 procedures and related forms designed to be integrated with an ISO 9001:2015 Quality Manual.
Price: $300.00

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  • The purpose of this procedure is to describe the process for communicating with customers and determining and reviewing requirements related to products and services provided by Your Company.
  • The procedure applies to the requests and orders received for products or services.

  • Responsibilities and Authorities
  • The Sales and marketing manager has the prime responsibility and approval authority for this procedure.
  • In support of the Sales and marketing manager, the Customer service or Sales representatives are responsible for taking orders from clients, determining customer requirements, and reviewing the orders for acceptance.
  • Additional responsibilities for sales and marketing / customer service / project or account managers / production control personnel are detailed in relevant paragraphs of section 5.0 below.