Why Silos are not the Real Problem: Using Warm Hand-offs

This webinar will explain the importance of cross-training initiatives in ensuring higher levels of engagement and in lowering turnover in the healthcare industry. It will show how to implement multi-step processes and communication between groups in a manner that increases team accountability.

Allecia Harley
Allecia Harley
Tuesday, October 22, 2019
10:00 AM PDT | 01:00 PM EDT
60 Minutes

More Trainings by this Expert   Product Id : 502782

Price Details
$150 Live
$290 Corporate Live
$190 Recorded
$390 Corporate Recorded
Combo Offers
Live + Recorded
$289 $340 Live + Recorded
Corporate (Live + Recorded)
$599 $680 Corporate
(Live + Recorded)
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Breaking down silos by cross-training employees that have spent years developing expertise in their roles decreases efficiency, job satisfaction, and autonomy.

Let's focus on the actual problem to be solved, which is ensuring completion of multi-step processes and communication between groups in a manner that increases team accountability.

This webinar will cover one approach to solving this problem called the "warm hand-off."

Why should you Attend: If you are a matrixed organization or have processes that involve administrators from two or more departments, this webinar will teach you how to:

  • Support accountability among staff with clearly defined roles
  • Ensure everyone in a multi-step process knows who is "at bat"
  • Keep your customers informed at all times on where they are in the process

Areas Covered in the Session:
  • What are the pros and cons of specialization among healthcare and higher education administrators?
  • Which challenges does cross-training solve and when do we need an alternative solution?
  • How can warm handoffs help in times of high turnover, extended absences, or job transitions?

Who Will Benefit:
  • Provost or Chancellor
  • Chief People Officer or Vice President for Human Resources
  • Vice President or Vice Chancellor for Research
  • Directors
  • Managers

Speaker Profile
Allecia Harley has 25+ years of experience in process improvement and redesign for the healthcare and higher education industries. She provides solutions that streamline workflow, increase revenue opportunities, and ensure sustainable outcomes.

Selected examples of prior work: • Led a transformation and change management engagement for research administration at a prestigious cancer center on the west coast • Facilitated process improvement activities at a health sciences university on the east coast • Conducted interviews and focus groups among research staff as a part of the due diligence process for a merger of health care institutions • Decreased turnaround times related to study start-up by 25% at a midwestern academic medical center • Provided oversight to teams involved in the selection, planning, and implementation of Clinical Trial Management Systems at three academic medical centers

Born and raised in suburban Chicago, Allecia is no stranger to hard-work, grit, and constant change. Today, Allecia's work as principal of Lake Shore Strategy, LLC helps clients leverage her experience with the top 100 research institutions across the US.

Allecia received her Bachelor of Science in Biology with a Minor in Biochemistry from Spelman College in Atlanta and a Master of Public Health in Epidemiology with a Minor in Biostatistics from the University of Michigan in Ann Arbor. She is a Certified Research Administrator (CRA).

Allecia devotes her time to writing, coaching, consulting, speaking, and leading Lake Shore Strategy, LLC. When she is not working with clients, Allecia cherishes her role as mother to the most brilliant son in the world and as wife to the most patient and supportive husband of all time. Allecia especially enjoys long walks with her dog along Lake Michigan.

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