Protecting Food Delivery Drivers and Consumers During Covid-19

John Ryan
John Ryan
Tuesday, February 23, 2021
10:00 AM PST | 01:00 PM EST
60 Minutes

More Trainings by this Expert   Product Id : 503563

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In a 2018 meeting of the Association of Food and Drug Officials, home food delivery services drew great interest due to potential for driver services to result in consumer level food safety outbreaks because of the lack of industry and governmental food safety controls.

The corona virus has significantly added to the need to protect drivers and consumers. This simple forty-minute training will provide all concerned with basic home delivery corona virus prevention training designed to protect this critical part of the food supply chain.

Luckily many of the critical sanitation and other controls previously developed for food safety help to prevent corona virus as well. Now is the time to establish and require preventive training that will also help reduce driver absenteeism and turnover during these critical times.

While consumers may hold the brand accountable for failures, restaurants, retail outlets, delivery companies and drivers share in the responsibility to protect all supply chain participants.From the drive through line through the driver and into the consumer’s home, human lives are on the line.

The food home delivery exploding market means that retail and restaurant chains are establishing systems designed to provide consumers with convenience service solutions. Along with this new demand, enforcement of "last mile" food safety regulations mean that the food and food delivery industries have a primary responsibility to prevent food safety and corona virus outbreaks.

The lack of a standardized training program to protect food deliverers and consumers is a significant hurdle that can easily be overcome.

Why you should Attend: The link between the store and the consumer is the driver of the vehicle acting as a carrier between a supplier and a receiver with the store, delivery company and driver assuming liability for the delivered product.

Training for all personnel involved in the transportation of perishable foods up to the store level is now mandatory while regulations covering the transportation of foods beyond the store level are yet to be established.

Drivers and consumers deserve the same protection established throughout the Covid-19 era for other operations. Drivers and consumers will be safer and more in control of their environment.

Areas Covered in the Session:

  • Why Home Food Delivery is a Critical First line of Defense Job
  • How the Industry Works
  • The Fear Factor
  • The delivery process and virus Contamination flow
  • Food Preparation
  • Packaging
  • Driver food pickup
  • Transportation
  • Delivery
  • Driver and Consumer Protection Basics
    • Sanitation
    • Hand washing and not touching the face
    • Social Distancing
    • Packaging
    • Feeling sick?
    • Sanitizing the vehicle
    • Temptations to “sample” food
  • Face masks
  • Coughs and sneezes
  • Take your temperature
  • FDA Recommendations

Learning Objectives:
  • Learn how to standardize food delivery driver training
  • Establish food delivery procedures during Covid-19
  • Protect drivers, take out personnel and consumers by reducing Covid-19 risk
  • Develop a company transportation system to control Covid-19 food safety in your operation
  • Understand internal and external compliance requirements
  • Work collectively to develop a valid food delivery preventive controls plan

Who Will Benefit:
  • Food Delivery Driver Supervisors and Managers
  • Retail and Take Out Food Companies (Managers, Directors, VPs)
  • Compliance Officers
  • Food Safety and Quality Team Members
  • Documentation, data, management analysis team members

Speaker Profile
Dr. John Ryan's quality system career has spanned the manufacturing, food, transportation and Internet industries over the past 30 years. He has worked and lived extensively throughout Asia and the U.S. at the corporate and facility levels for large and small companies as a turn-around specialist. His clients have included Seagate Technology, Read-Rite, Destron IDI, Intel, and GSS-Array. He has consulted, taught at the university graduate level, and is a retired quality assurance administrator from the Hawaii State Department of Agriculture. He holds a Ph.D. and has been involved in the quality profession for over 30 years on an international basis and in a variety of industries. He designed and piloted the United States first RFID enabled farm to retail traceability system in the nation while working with Motorola, Lowry Systems and other well-known industry companies. He has published over forty papers on quality systems and has recently published a book for Elsevier Press entitled "Guide to Food Safety and Quality During Transportation: Controls, Standards and Practices". He previously published "The Quality Team Concept in Total Quality Control" with the American Society for Quality. He began Ryan Systems over ten years ago.

Ryan Systems works with some of the world's leading equipment, hardware, software, training and integration companies in the business. We are closely connected with food safety and other audit activities and can begin an initial assessment of your capabilities and needs. Ryan Systems works with partners whose products have proven themselves to be positioned for future quality system needs.

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